Q-Do I need to buy any device or hardware?
A-No. Everyone has a smartphone these days. That's all you need!
Q-Do I need to install any device in my home?
A-No. We are 100% digital! Welcome to the digital age!
Q-Where is it available?
A-We provide coverage anywhere in the country of Mexico
Q-Is it true that and English speaking emergency person will answer?
A-Yes
Q-Do you have a manual I can read?
A-Yes, link HERE please to download the manual
Q-Does Life Alert Mexico System have GPS?
A-Yes, we can locate your wherever you are anywhere in Mexico as long as your smartphone is on with a data connection
Q-Is Life Alert Mexico System compatible with all cellular networks in Mexico?
A-Yes, as long as you have data with your cellular network in Mexico it will work
Q-Is Life Alert Mexico System compatible with all types of cellphones?
A- Yes, it is compatible with all types of smartphones - Android and IOS
Q-Will this interfere with my pacemaker?
A-No, just like a cellphone it will not interfere with any medical device
Q-Can information be changed after the medical alert system is installed?
A- Yes! If at anytime you wish to change any of your information home address, emergency contacts, etc., please log onto your application and you can change the profile info
Q-What happens if I accidentally press the emergency button?
A-Our system will be set off as it would in a real emergency, but please don’t panic. A dispatcher will contact you to check if you need help. Simply let them know everything is okay and it was an accident. Please make sure you respond to them or they might think it is a real emergency and contact your family and/or send emergency personnel to your house.
Q-What if I live in a rural area? Can you still provide medical alert service?
A- Yes, anywhere in Mexico that has cell service you have coverage
Q-How long does it take to get a response once the medical alarm is triggered?
A-Instantly
Q-Who answers the calls in an emergency?
A-Our English speaking emergency dispatch center located in Lake Chapala, Mexico
Q-Why are medical alert services so critical for seniors living alone?
A-Medical alert services are critical for seniors living alone due to common conditions that could lead to serious falls, injuries, and even death. With the help of medical alert systems, a person will be able to get help quickly rather than being alone for hours or days at a time. Furthermore, it will decrease their recovery time and chances of long term injuries.
Each year over 3 million older people are treated in emergency situations due to fall injuries (CDC)
1 in 4 Americans 64 years or older fall each year. (NCOA)
Every 11 seconds, an older adult is treated for a fall; every 19 minutes, an older adult dies from a fall. (NCOA)
Q-Who should use a medical alert system?
A-Alert systems are designed to help people who fall into any of the following categories:
- Live alone or left alone for extended periods by caregiver.
- Use mobility assisted devices (walkers, canes, crutches, wheelchairs).
- Have functional limitations in performing two or more ADL (activities of daily living).
- Live in an unsafe neighborhood, or feel unsafe at home.
- Have home safety hazards which are not correctable, or expense considerations.
- Are more than 75 years of age.
- Have sensory deficits (vision or hearing).
- Have a history of falls.
- Have been hospitalized within the last 12 months.
- Are physically frail.
- Have a history of medication management problems.
- Have a cognitive deficit.